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Customer Service Specialist Training: Masterclass

Learn everything you need to become an expert in Customer and Client Services. You will also get a Certificate of Training Completion after taking this online course.

  • 3000
  • 25000
  • Course Includes
  • 1-Year Access
  • 4 Hours Video Class
  • Free Certificate of Completion

Enrol and get access to the full course.

What you will learn

  • Managing Customers
  • Communication Skills
  • Telephone Skills
  • Questioning Skills
  • Feedback Management
  • Email Etiquette and Many more


  • No special skill is required for this online course. Good knowledge of English Language is required.


Customer Service is a critical component of any successful organization, and having skilled front-line staff is essential in achieving overall business objectives. The demand for customer service specialists is consistently high, as organizations across various industries recognize the importance of providing outstanding customer experiences. If you are looking to excel in the field of Customer and Client Services, our comprehensive online course is designed to equip you with the necessary expertise.

In this engaging and informative course, you will gain a deep understanding of effective customer service techniques that are vital for customer retention, sales growth, brand protection, and overall organizational success. With over 25 sections spanning more than 4 hours of highly illustrative and well-detailed training, our Customer Service Specialist course covers a wide range of topics essential for achieving service excellence.

The course curriculum includes in-depth discussions and practical guidance on Customer Service Excellence, Managing Customers, Managing Customer Needs, Communication Skills, Impression Management, Attitude Management, Telephone Skills, Questioning Skills, Assertiveness, Listening Skills, Email Etiquette, Feedback Management, Service Requests, and much more. You will also benefit from over 4 hours of hands-on training, where you'll discover customer service secrets and learn valuable techniques.

By completing this online training, you will emerge as an exceptional Customer Service Expert, equipped to handle large and diverse customer bases in challenging and fast-paced work environments. The course is designed to help you stand out among your peers, making you an attractive candidate for customer service roles in a wide range of industries. Upon successful completion of the course, you will receive a Certificate of Training Completion, validating your expertise in the field.

Who should enroll:

✔ Fresh Graduates: Kickstart your career in Customer Service by acquiring the essential skills and knowledge needed to excel in this field.

✔ Intermediate Professionals: Enhance your existing customer service abilities and elevate your career prospects by mastering advanced techniques.

✔ Advanced Professionals: Strengthen your expertise in customer service excellence and expand your employment opportunities across various industries.

Invest in your future by enrolling in our Customer Service Specialist course today and unlock the door to a rewarding career in customer service. Stand out from the competition and be recognized as a trusted expert in delivering exceptional customer care.

Course Content

Click on the tabs to view all the contents
Customer Service Excellence
In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers - external and internal. There is a workbook for this video module.
preview 10min
Customer Service - ADVANCED
Difficult Customer Types
Managing Difficult Customers
Managing Difficult Customers - ADVANCED
Managing Abusive Customers
Showing Empathy
Managing Customer Needs
Positive First Impressions
Communication Skills
This 10 minute video explains about communication, tone, modulation and body language.
Managing Difficult Conversations
Call Control
Attitude of a Good Customer Service Agent
Fix the Customer First
Answering Telephone
Questioning Skill
Being Assertive

In this 10 minute video we explain what assertiveness is and how you an be more assertive. You will learn about the difference between assertive, passive and aggressive behaviour and how to apply the principles in your role.

Award Winning Telephone Techniques (Part 1)
Award Winning Telephone Techniques (Part 2)
Listening Skills
Award Winning Emails
Giving & Receiving Feedback
Keeping your Customers Informed
Service Requests