Certainly! Here's a catchy short description for your course "Phone Communication Mastery":
Transform your calls into connections with Phone Communication Mastery. Master essential skills for effective customer engagement and seamless communication in contact center environments.
$9.26
$27.78
7-Day Money-Back Guarantee 1-Year Access
Course Includes:
Free Certificate of Completion
2.18 Hours Video Classes
Phone Communication Mastery
1 students enrolled
23 lectures
Self-paced online
Certainly! Here's a catchy short description for your course "Phone Communication Mastery":
Transform your calls into connections with Phone Communication Mastery. Master essential skills for effective customer engagement and seamless communication in contact center environments.
What you will learn
Mastering professional phone etiquette and effective call handling.
Building rapport and trust through clear and empathetic communication.
Handling customer inquiries and resolving issues with confidence.
Utilizing active listening techniques to enhance understanding and response.
Managing challenging conversations and diffusing tense situations.
Optimizing productivity and customer satisfaction in contact center environments.
Requirements
You need a smartphone or a laptop to access this course
Course Description
In today's digital age, effective phone communication remains a cornerstone of successful customer interaction and business operations. 'Phone Communication Mastery' is designed to equip professionals with the essential skills needed to excel in contact center environments and beyond. This comprehensive course covers everything from handling customer inquiries with empathy and efficiency to managing challenging situations with confidence. Participants will learn...
LearningPlanet is a privately owned and operated organisation in New Zealand, and a major DoviLearn content partner. We’ve created a training resource library that can be used as, when and how anyone needs it – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service, Leadership and Personal Development across any device or mobile....