LearningPlanet
Phone Communication Mastery
Certainly! Here's a catchy short description for your course "Phone Communication Mastery": Transform your calls into connections with Phone Communication Mastery. Master essential skills for effective customer engagement and seamless communication in contact center environments.
$9.26
$27.78
7-Day Money-Back Guarantee
1-Year Access

Course Includes:

  • Free Certificate of Completion
  • 2.18 Hours Video Classes
Phone Communication Mastery
1 students enrolled
23 lectures
Self-paced online
Certainly! Here's a catchy short description for your course "Phone Communication Mastery": Transform your calls into connections with Phone Communication Mastery. Master essential skills for effective customer engagement and seamless communication in contact center environments.
What you will learn
  • Mastering professional phone etiquette and effective call handling.
  • Building rapport and trust through clear and empathetic communication.
  • Handling customer inquiries and resolving issues with confidence.
  • Utilizing active listening techniques to enhance understanding and response.
  • Managing challenging conversations and diffusing tense situations.
  • Optimizing productivity and customer satisfaction in contact center environments.
Requirements
You need a smartphone or a laptop to access this course

Course Description

In today's digital age, effective phone communication remains a cornerstone of successful customer interaction and business operations. 'Phone Communication Mastery' is designed to equip professionals with the essential skills needed to excel in contact center environments and beyond. This comprehensive course covers everything from handling customer inquiries with empathy and efficiency to managing challenging situations with confidence. Participants will learn...
LearningPlanet
$9.26
$27.78
7-Day Money-Back Guarantee
1-Year Access

Course Includes:

  • Free Certificate of Completion
  • 2.18 Hours Video Classes
Course Content
Expand all sections

  • Avoiding escalations
    Preview
    1 Mins
  • Answering the telephone
    10 Mins
  • Award winning outbound calling
    10 Mins
  • Award winning social media interactions
    10 Mins
  • Award winning telephone techniques Part 1
    10 Mins
  • Award winning telephone techniques Part 2
    10 Mins
  • Call evaluations
    1 Mins
  • Effective research interviews
    10 Mins
  • First contact resolution
    10 Mins
  • Introduction to contact centres
    10 Mins
  • KPIs
    1 Mins
  • Live chat etiquette
    10 Mins
  • Live chat tips
    1 Mins
  • Managing social media
    10 Mins
  • Outbound calling
    1 Mins
  • Outbound calling
    10 Mins
  • Professional telephone greeting
    1 Mins
  • Service requests
    10 Mins
  • Social media management
    1 Mins
  • Telephone call control
    10 Mins
  • Telephone hold standards
    Preview
    1 Mins
  • Telephone transfers
    Preview
    1 Mins
  • Verbal holding
    1 Mins
About the Instructor
LearningPlanet (LP)
LearningPlanet
star-icon4.5 Stars Rating
user-group712 Students
player-icon18 Courses
LearningPlanet is a privately owned and operated organisation in New Zealand, and a major DoviLearn content partner.  We’ve created a training resource library that can be used as, when and how anyone needs it – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service, Leadership and Personal Development across any device or mobile....
$9.26
$27.78