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Hotel Reception and Reservation Assistant Skills

In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist.

  • 2500
  • 25000
  • Course Includes
  • 1-Year Access
  • 1.20 Hour Video Class
  • Free Certificate of Completion

Enrol and get access to the full course.

What you will learn

  • Skills to become hotel reception and reservation assistant
  • Handling Complaints
  • Influencing Buying Decision
  • Cross-selling Techniques
  • Receptionist Roles
  • Relationship Management
  • Telephone Etiquette
  • Dress Code
  • Email Etiquette

Requirements

  • No special knowledge is required to take this course.

Description

The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague.   Effectively engaging your customer is dependent on your ability to sound interesting and convey a positive attitude. Developing good speaking skills involves an increased awareness of your voice, language, body language, and tone while speaking.  

 

In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist. This online course is ideal for anyone with an interest in working in the hospitality industry, and more specifically in hotel as a reception and reservation officer. 

 

If you are looking for jobs which has to do with reception services, then this online course is also suitable for you. Acquire the skills that can enable every recruiter consider you for the job, or for a promotion. Upon completion of this online course, you will earn a Certificate of Completion. 

 

Course Content

Click on the tabs to view all the contents
Hotel Reception and Reservation Assistant Skills
preview 6min
How to converse with customers
4min
Rules of email etiquette
4min
Rules of grooming and dress code
4min
Rules of telephone etiquette
2min
Need of relationship with customers
5min
How to build rapport with customers
2min
Roles and responsibilities of hotel reception assistant
9min
What is Up-selling
mb
What is cross selling
1min
Steps for selling as hotel reception assistant
12min
Factors influencing buying decision
6min
How to handle customers buying objections
2min
How to be assertive as hotel reception assistant
4min
Steps for handling customers complaints
8min
Tips for success as a hotel reception assistant
4min
How to Download your Certificate of Completion
3min

About the Instructor

About the Instructor

ManagementStudyGuide is an educational portal launched in 2008 with the vision of providing students and corporate workforces worldwide with access to rich, easy to understand, frequently updated instruction on many management related topics. Management Study Guide is ISO 9001:2015 Certified Education Provider. Learning at MSG is highly practical and directed towards the needs of the industry.

 

MSG’s instructional content is developed and regularly updated by MSG experts who have substantial educational and industry experience. MSG is a leading global provider of management & skill based education addressing the needs 3,000,000+ members across 198+ Countries. Our unique step-by-step, online learning model along with amazing 200+ courses prepared by top notch professionals from the Industry help participants achieve their goals successfully. All our training programs are job oriented skill based programs demanded by the Industry.