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Balancing Demand & Production Capacity in Service Operations

For the efficient, effective, and economical operation of services of an organization, it is essential to integrate the demand management and productive capacity planning system. This helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in a queue, and being disappointed at not getting served. This course teaches in detail, the technique for this, including all the elements and factors involved in balancing demand and productive capacity building in service operations.

  • 2500
  • 20000
  • Course Includes
  • 45 Minutes Video Class
  • Free Certificate of Completion
  • 1 Year Access

Enrol and get access to the full course.

What you will learn

  • Benefits of Managing Demand in Service Operations
  • Factors Affecting Day-to-Day Service Operations
  • Causes of Variations in Demand
  • Patterns of Demand
  • Managing Demand in Service Operations
  • Excess Demand to Excess Capacity Continuum
  • Productive Capacity
  • Strategies to Manage Demand
  • Waiting Line (Queue) Management
  • Characteristics of a Queue System and more.

Requirements

  • No specific skill is required to take this course. This course is suitable for anyone who desires to learn the skills in Demand & Productive Capacity in Service Operations

Description

For the efficient, effective, and economical operation of services of an organization, it is essential to integrate the demand management and productive capacity planning system.

This helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in a queue, and being disappointed at not getting served.

This course teaches in detail, the technique for this, including all the elements and factors involved in balancing demand and productive capacity building in service operations.

Course Content

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Introduction-Balancing-Demand-and-Productive-Capacity-in-Service-Operations
preview 5min
Describe Managing Demand in Service Operations
3min